Telephone Skills - How to avoid Irate Callers in Customer Service

Despite what the poor Customer Service representative may think, no Customer wants to be irate. Customers become irate when they believe something is wrong or that they have been treated inappropriately. They then become frustrated, angry, annoyed or stressed. Some people become irate more easily than others, but all of these Customers are irate because they have reacted to something you or your Company either did, or failed to do - and they feel that you in Customer Service are continuing to be unresponsive.

The Goal of the Customer Service Professional
Everyone has stressed Customers from time to time. A stressed caller is someone who has the potential to go irate. Your goal in Customer Service is to divert the Customer away from the irate zone and to steer them confidently in to the calm zone.

It is the role of the Customer Service professional not only to have the knowledge and skills to address the issue, but also to have the focus and skills to manage the Caller's emotional state. It takes clear focus and careful use of skills to take this caller out of the irate zone and in to the calm rational zone. Sometimes this looks impossible, particularly if the Customer Service representative has a lot of irate callers. This is a catch 22 situation. If you believe it is impossible, you will not build the right focus and skills, and you will trigger more and more people to become irate. You are generating irate Customers with your poor approach and skills. The expert Customer Service professional will have few, if any, irate callers.

How to Avoid Irate Callers
There 3 key elements you can use to take a stressed Customer in to the calm zone -
1. Focus
2. Skills
3. Timing

The first, focus, is about getting yourself in to the right zone to handle this Customer. When you are in the right zone, you will use the right language and will be better placed to control the call.

Think positive thoughts about your Customers. Think of them as real people, like your relatives or friends, who have a problem and who are stressed about this issue. You are the strong, confident person who will help them sort this issue out, like a warm confident parent. That is the zone to begin the call, the confident parent zone.

The Sequence at the Beginning of the Call
Let us think about what a good, confident parent does when they have a problem. That will give us the sequence of what to do, and how to time the call. The confident parent first shows empathy - Oh dear, That's not good. They show empathy as they listen to the problem. They ask questions that show they are interested and that they appreciate the issue. They then stop. They move from the empathy mode, to the brisk adult 'Let's get this sorted out' mode.

This gives us the zones and sequence for handling the stressed Customer -
Step 1 - Empathy
Step 2 - Listen to the issue. Show empathy as you listen - I understand, I can appreciate how you feel.
Step 3 - Question for details - again with empathy. Validate what they say, repeat it back - 'You ordered this last week, and you still have not got it? If the Customer is totally in the right, show some shock that this should have happened.
Step 4 - Acknowledge the issue - confirm that you understand the issue and the impact this has had on this Customer. Judge the tone of this appropriately for this specific Customer and this issue. Avoid overplaying or underplaying the situation. This phase of the call is critical. If you do NOT confirm the issue back to the Customer, they will feel you still do not understand fully, and they will continue to tell the story. Acknowledging the issue stops that cycle.
Step 5 - Move to the adult, calm solution phase. Here you use a neutral, adult tone and good, positive language to present your solution to the Customer.

The Company is at Fault or the Customer is at Fault
This 5 step sequence will work with any caller. It is a question of getting in the right zone, and timing the sequence well. It is the same sequence whether the Customer is right, they did not get their order, or when the Customer is wrong, they did not order at all. What is said is obviously different, but the sequence is the same. You still show empathy, listen to the issue, acknowledge the issue and then move to your approach for this situation.

Practicing these techniques with stressed Customers will ensure you can effectively avoid meeting that irate Caller in any Customer Service situation!

Cell Phone Bill Lookup - Trace That Unknown Number Or See Who That Cheater Has Been Talking To

Have you ever found yourself in any of the following situations?

- Are you one of the many people who get frustrated when their cell phone bill arrives and there are number of charges that you are not sure why you are being billed?

- Are you among those who find it strange to have an unfamiliar number appear in your husband's cell phone and you start to get suspicions about who they are?

Here is one service that can help keep your cell phone spending in check and help you snoop out the identity of that mysterious caller.

The cell phone lookup service is one such service that would help you check if you are being billed properly by tracking to whom that strange number belongs to.

Similarly, it can easily help you trace the identity of the owner of the number that mysteriously appears on your husband's cell phone. The better news is, you can do all that right in the comfort of your own home through your computer. You will only need to shell out a few dollars to avail of the reverse lookup service for cell phones. For just how little, you can get a person's full name, current address, old employment records, and sometimes, legal documents like birth and marriage records.

As with any other service, it is always wise to shop around first before you take the "plunge" so to speak. It is also a good idea to check if the information available is current or updated. This way you get what you need and your money's worth.

How to Find Someone's Name From a Cell Number - The BEST Option by a Mile!

The Internet has become a perfect hub for people looking for solutions for various problems. One is for those trying to trace mobile phone numbers.

Why would people want to trace mobile phone numbers anyways?

Following are some answers

• To Find out if their spouses are being unfaithful
• To avoid a bill collector's calls
• To reveal identities of prank callers, etc.

But don't you need a private detective for that?

There was that time when this task was solely depended on private detectives who would in turn ask for a handsome price on the classified info they would give you. The answer is NO! there are other better ways that will save you a ton of $$$!

How about the white pages?

The white pages only have the list of landline numbers and so you cannot find any mobile numbers on them. Therefore, in this case, online reverse cell phone directories are your only option when it comes to tracing cellular numbers.

What makes online directories the BEST method by a mile?

• You can have classified info in about 2-5 minutes-that's quick results!
• Info include name, address, income, family members, and more
• You can conveniently trace as many numbers as you like at the comfort of your home or office
• Every search you perform is 100% confidential

There are so many online directories! Which one should I pick?

Getting on to a wrong database might prove disastrous. This is because people sometimes change their cell numbers and mobile phone companies recycle the numbers by giving it to their new customers. So if you don't use a service that is up-to-date, you may end up getting information about the previous owner instead of the current owner!

The best databases out there update themselves as often as every 15 minutes!

Tracing Cell Phone Calls - Find the Owner's Name and Address For Any Cell Phone Call

If you are searching for a way to find the identity of a cell phone call for any reason, you may have heard there are number of ways to go about tracing cell phone calls. In reality, there is only one way. The only way that works almost every time is by getting on the site of reliable reverse cell phone directory.

The reason this is the case is because the data behind wireless numbers comes from one source - the major mobile phone carriers. You may have heard their names - Verizon, T-Mobile, Sprint, etc.

These carriers only release this data by selling it. And they only sell to third party data brokers. These brokers are the directories that make the data available to folks like you and me.

But, because these directories have to pay money to access this data in order to be able to offer it to the public, they have to charge a small fee to anyone who wishes to obtain the information contained in any single report.

Fortunately, the charge is not that large. Typically, the cost of a one-time search will cost about the same as lunch for two people at Subway. In return for that fee, you will be able to find out the owner's:

• First and last name

• Current living address

• Map location of current address

• List of past addresses

• Mobile phone carrier

• Household members

• Other phone numbers that belong to the owner

• Names of relatives and neighbors

• Age

• Occupation

If you want to learn more about tracing cell phone calls, I would suggest getting on the site of a reliable directory that offers a 100% refund to anyone that does not believe the directory provided up to date and accurate information in their reports.

How to Trace a Cell Phone Number - 2 Tips to Consider!

There are many reasons why people find the need to research on cellular phone numbers appearing on their caller ID, especially when they are unlisted. The most popular reason is that they are trying to find out if their partners are cheating on them. Another is to be able to know whom their children are talking to, and also, to catch and get rid of annoying prank callers.

Searching for the names of mobile phone users

Looking for the names of these callers required people in the past to hire private detectives. These agents bill for hundreds of dollars, and the results come in after a couple of weeks. Another option was to look for these numbers in the White Pages. But due to some privacy rights, the names of these mobile users are not listed in these public directories.

The best way to gather information

The best way of getting the names of these unidentified callers is by searching for them on online reverse cell phone lookup directories.

These services offer the following benefits:

• You get the results in as little as 2 minutes
• You can look for as many numbers as you want
• You can perform a 100% confidential search at home or at work
• You can have a lot more information than just the name and address of the phone owner - it's like getting a brief background check on him/her

Factors in looking for a DECENT service - 2 Tips!

Extreme caution must be taken in finding a provider for your search. Some of the websites offering the same services is just a scam. To avoid being a victim of these people, you should consider getting;

1. a provider with an updated database - because people change their numbers all the time, outdated databases can provide incorrect information
2. which contains over 210 million numbers - this will ensure you have ~90% chance of finding the information

HTC Hero - Brilliant HTC Mobile Phone

For phone enthusiasts, HTC Hero is one of the perfect mobile phone which means more entertainment, more music, more news and way more fun-all in digital quality. HTC is one of the renowned mobile manufacturers that make their presence in the global world for developing quality smart-phones. Their latest creation is Hero having tag line - "Be Brave, Be Yourself".

Hero in the name of this HTC phone indicates that user can make it their HERO or style icon by personalizing its settings & desktop. Advancement in the communication industry has been symbolized by these greatest mobile phones that cater user's needs and expectations. At present, choosing a mobile phone that fulfils our needs is quite difficult task, since there are several related models present into the market. But, the users who are looking to change their lifestyle by just opting latest phone, HTC Hero is the best choice.

The phone, HTC Hero comes packed with so many superb features & applications which enables its user to stay close with their phone. The stunning glossy appearance or merlot finish is perfect to make that first impression. The phone is beautifully crafted by the talent designers & developers of HTC. So many branded touch-screen phones are already available into the market but HTC Hero comes with HTC Sense that makes your navigation throughout the phone simple and easy. More precisely this works as a personal computer rather than just a simple phone having 288MB of RAM & 512MB of ROM.

All the latest data connectivity options are included in HTC Hero, so that user can experience strong connectivity & simplified communication. Bluetooth, Wi-Fi & HSDPA are some useful technologies that delivers superb data connectivity at greater speed. Apart from great design & applications, HTC Hero is one of the best gadgets for multimedia experience. It is well incorporated with digital music as well as video player which support almost all latest file formats including MP4, WMV, AAC+ etc.

For digital photography experience, this phone works great, since it comes with stunning 5 megapixels camera that produces amazing quality of photos & videos. The brilliant TFT screen of 3.2 inches gets you enhanced brightness, contrast and clarity. Now, stay close with your beloved ones become easy because the new HTC Hero supports popular social networks.

Currently, this HTC mobile phone is available in five different colours: Pink, Brown, White, Graphite & Black. So users can easily choose their mobile phone according to their personality. For complete range of offers & deals on HTC Hero, shop online. Online mobile shops of UK offer several delightful deals on this latest phone of HTC.

Know Facts About LG Ks360 Deals

Do you want a mobile set which offers all modern conveniences of text messaging? Do you have a teen in your house that enjoys text messaging more than talking over phone? If the phone that the teenager has does not meet the demand of text messaging, then there may be great problems.

The cell phone companies try their best to meet out the demands of teenagers by providing mobile phones that they will like the most. Modern keypads and text messaging are some of the inspirations of the mobile phones of today.

From the point of view of a teen, text messaging is simply the best way of keeping in touch with friends. The keypad in a normal cell phone is usually used for dialing the numbers and for text messaging when necessary. With the text messaging becoming popular, abbreviations for text messaging have also gained great recognition. By use of abbreviations, one can save time a lot while typing the message on tiny keypad.

There are many models of mobiles that have launched over the years. But none other than LG KS 360 is in fact perfect for message text specialist. This phone is simply adorned because of its design and ability to access QWERTY pad whenever required. So, if you really want to keep in touch with people but at the same time you simply do not want to listen to ring tones, LG KS 360 deals is perfect for you.

From KS 360, one can receive and send instant SMS, messages or access or send emails. One can also browse on websites if he/she wants to. This mobile set has touch screen on outside. This allows accessing all the things that you want to from just a touch of finger. In fact, one can even dial with just a finger touch. Isn't it great? Screen of the mobile can turn about 90 degrees in order to make it much easy for you. You just need to slide the keypad when text messaging.

There are also many other features of this mobile set. It offers 2 MP camera and microSD card slot which can help the mobile hold till 4 GB. This phone can even be personalized. This makes it much easy for you because you can recognize who's calling before even seeing the name on calling ID. You will really feel good if you buy this model. There are lots of mobile stores offering LG KS 360 deals. Get the best possible deal and purchase one for your convenience.

If you log on to the internet for finding reviews on LG KS 360, you will get to know that most of the consumers are satisfied buying this model. You can buy this mobile set at discounted price. For this, you just need to search a bit on net to see which mobile store is offering the LG KS 360 deals to get the phone on cheapest possible price. However, before buying check out the reviews to see if the phone is the perfect choice for you.

Important Facts About LG Cookie Deals

Mobiles phones have become a very important device in today's life for most of the people. It is not only because of its communication facility its use has become so popular. The innovative features of mobile sets have made these gadgets well accepted by people.

Have you heard about touch screen facility of the mobile phones? Touch screen mobile sets are in great demand amongst gadget lovers. Most brands of mobile phones have joined bandwagon and launched touch screen mobile phones in market. LG Cookie is one such mobile phone set with touch screen features that has impressed most of the cell users.

Are you interested too to get for yourself or your loved a LG Cookie? Many mobile stores are selling LG cookie at a cheap price. LG cookie deals have in fact made the buyers more excited!

So, if you are in look out for great LG cookie deals, log on to the internet and find out the best deal available. LG cookie offers the newest technology at quite a low rate. This cell phone can well fit in palm of users and are very light in weight. It measures about 89 gram. Its feature of touch screen is much better than many phones that are available in market. So, you can simply buy out one!

One can even scroll the pictures on this mobile phone quite without difficulty and zoom them by making use of buttons label for it. Widgets of these mobile sets are also very interesting.

LG Cookie is simply packed with many features. This set not only has the most recent features. It is also very sleek. The design of this phone is quite attractive. In fact, it is more attractive than Prada. Moreover, this phone's UI is smoother and faster than many other cell phones. It has a high resolution camera. This phone also supports videoing. The phone's display is also quite colorful.

This phone has a handwriting recognition feature. It's quite helpful. The facility of document viewer can be used for opening documents in PPT, XLS, PDF, DOC and TXT format. It helps out the professionals to check out mails while traveling.

Cookie has about 64 polyphonic voice ring tones. MP3 ring tones can also be played. The music player of this phone can even play the music files in AAC, AAC+, AAC++, MP3 and WMA formats. FM radio can also be listened on this mobile phone. Cookie has proved to be a great entertainment gadget having 2.0 Java games.

The phonebook of Cookie is a great place for storing contacts. About 1000 names can be stored. The phone's memory can be expanded to 8 GB. Connection options of LG Cookie are also very simple. USB 2.0 and Bluetooth can be used for connectivity. Internet can also be accessed on this phone.

The new Cookie has quad band and vibration alert. Battery back-up is quite similar to other phones. This phone is a great choice for first time touch screen user and seems priced right.

Reverse Cell Phone Number Search - Get the Name and Address of Any Cell Phone Caller Quick!

If you're looking to perform a reverse cell phone number search, chances are good you have not done this kind of search before. If that is the case, this article will go over the basics of how to do this kind of search.

There are just few basic things you need to understand. Once you do that, you will easily be able to find a good directory that you can perform many searches in the future from.

Reverse Cell Phone Number Search - What To Know Before Conducting Your Search

Here's a good rundown of solid information and advice. I'll lay them down in bullet point form.

• Results of reverse cell phone lookups are not free. Wireless numbers are not considered public information. Mobile phone giants like Verizon and Sprint sell the data behind the numbers they service to online directories. These directories make the information available to anyone. In return for this identifying information, searchers have to pay a small fee.

• There are no directories online that offer "free" results for this kind of search for the reasons mentioned above. The most you can expect to find out for free from any of these sites is the name of the wireless carrier and where the telephone number was issued. Beyond that, a fee will be demanded for information that is less than current or accurate. Also, the fee will be higher than that of the more reliable reverse cell phone directories.

• If you want to obtain fast and accurate information at the lowest prices available, choose to work with a directory that constantly updates its database, offers a full refund on any search for up to 8 weeks, and does not charge money up front for the ability to perform a reverse cell phone number search.

Find a Cell Phone Number - Catch Your Significant Other Flirting With Someone Else Behind Your Back

Have you ever imagined that your spouse is cheating on you? Have their talking skills with you wavered, as of late, and things merely are not the same? I know it's upsetting to discover, but it's important that you know whats going on. If you have been wondering if your spouse may be cheating, you can verify your reservations by using an Internet site to verify your partners action on their cell phone.

Affairs occur more than you understand. You are able to find disloyalty in the instances of scores of completely pleased pairs who seem content with each other. Your first worrying sign may perhaps be after your 's habits begins to shift away from you.

People believe cellular telephones permit them to be unfaithful without being discovered. It used to be especially hard to make use of a cellular phone number to get information on the numbers being called or received, nevertheless, at present it is straight forward to use one for tracking. A large number of businesses are able to slip in huge databases on the internet by buying resources right from the mobile phone companies. You are able to discover any cellular phone number made available in such services.

It only takes in the region of a moment to receive the records that can let you know whether or not your spouse has been disloyal. Without a doubt, you have got to pay a minor fee for this facts. In view of the fact that you will surely need to to pay hard earned money for it, you aren't going to have the ability to find the information in any free of charge or gratis telephone volume or index. The records you will surely get are admirable of the minor price you pay.

All you really need to do is enter the call cellular phone number into a search box and sit and wait for the facts to return to you. Once you do this, there surely will be a considerable amount of records at your fingertips about this character.

Simply because your partner is having an affair doesn't mean you are powerless. These online cell phone number search sites can be yours to utilize.

Nokia X6 Vs Nokia X3 - Music on Your Phone

The Nokia X6 and the Nokia X3 are stunning handsets designed to offer impressive and mind blowing music experience. Targeting the music addicts, both these mobile phones provide extraordinary features with easy accessibility. Sleek looks with finely finished casing enhances their everlasting appeal. Though both deserves genuine appreciation, some stark differences between them can't be ignored. The Nokia X3 is a slider phone with dedicated touch music keys. While the Nokia X6 has a stunning and sharp touchscreen.

The TFT capacitive touchscreen of the X6 measures 3.2 inches and is capable of displaying up to 16 million colours. Additional features of the touchscreen include proximity sensor for auto turn-off, handwriting recognition, scratch resistant glass surface and accelerometer sensor for auto rotate. This mobile phone carries a 5 MP camera with Carl Zeiss optics, auto focus, Dual LED flash and video light. On the other hand, the X3 comes with 2.2 inches TFT screen with 240 x 320 pixels resolution and capacity to display up to 256K colours. The 3.2 MP inbuilt camera with its 2048 x 1536 pixels resolution, enhanced fixed focus and LED flash gives stiff competition to the 5 MP camera. Both handsets come with powerful batteries having long lives and deliver excellent backups.

Two colour combinations are available for both these gorgeous and attractive handsets. Red on Black is common to both while the X3 also has Blue on Silver and the X6 is available in Blue on White. The touchscreen handset has a perfectly crafted casing that measures 111 x 51 x 13.8 mm and weighs 122 grams. As expected the slider phone is slightly thicker but compact in other dimensions. It measures 96 x 49.3 x 14.1 mm and weighs 103 grams only. Slightly heavier weight of the other mobile phone is justified by the 128 MB RAM and 32 GB storage space which is better than the 70 MB RAM present in the Nokia X3. GPRS and EDGE is present in both devices that provide smooth internet access.

In addition, the X6 also has 3G for uninterrupted browsing experience and Wi-Fi that supports wireless networks. Bluetooth and USB provided in both mobile phones allows to establish local networks. These networks enable transfer of information and multi player games to be enjoyed on them. The Nokia X6 is a smartphone that carries Symbian OS v9.4, Series 60 rel. 5 operating system. Embedded in this attractive handset is ARM 11 434 MHz processor that provides very strong support to the operating system. This handset also carries the GPS support to help users find unknown locations.

The Nokia X6 and the Nokia X3 are truly stunning handsets with user friendly features that are extremely easy to access. The biggest difference between them is that the X6 is a touchscreen mobile phone while the X3 is a slider phone. The slider device is preferred by those looking for convenience in handling while the touchscreen gadget provides better memory and slightly stronger camera. Both handset provides excellent mobile experience to their users in every aspect.

At&t Refurbished Iphone Cell Phones

At what time does it come to time buy an at&t refurbished Iphone cell phones or something else? There are most likely quite a couple of things that you would be considering and taking into explanation. This is one of those that, whether you desire to purchase a new inexpensive used cell phone. It is not precisely an easy choice but there is a few factors concerning yourself and your behaviors that you can mull over before you hurry out and purchase any cell phone. First thing that you can go do is you need to ask, what are you utilizing your phone for? Is texting your thing? Maybe you like cruising the Internet? Do you want to chat to your family, spouse and friends for a couple of hours a out of the day? These are things that will create a huge influence on what kind of at&t refurbished Iphone cell phones or something like it you essentially buy.

If you desire to text, subsequently you need to know that there is a at&t refurbished Iphone cell phones or another phone prepared specifically for this purpose. Those essentially have a full scale keyboard that either slides up or slides out from the edge, or is admitted by opening the cell phone like a an oyster. These are naturally more expensive and pretty much are going to discover that even a pre-owned phone of this style is not exactly be in expensive pre-owned cell phone. You desire a phone for the Internet, then it is less likely you would want a cell phone that operates like a personal data assistant. Palm creates one particular assortment that is recognized as the computer, which is essentially a personal data assistant with phone qualifications. This too would not be an extremely inexpensive cell phone, still if you are lucky enough to discover a refurbished model, that is unlikely. I am not stating that it's impractical to find these types of cell phones in a pre-owned condition, but it’s quite improbable that they would be inexpensive. You may discover one for a bargain price if you utilize a wholesale based website such as Amazon, but than if you do this you need to give great attention to the state of the cell phone as well as a status of a wholesaler.

If all you desire to do is chat, then you will want an inexpensive used cell phone that would most likely be the best maneuver for you. Usually, the most inexpensive models do not have extremely good texting or yet, web ability, but you could chat on them through out the day with no issues. If you, however, want to do some texting or cruise the Internet, then be familiar with that it is not unattainable to do those types of things on an inexpensive used cell phone. Thus, it is slightly more complex, but there has been individuals that were capable to conquer it even an inexpensive device. Principally, the kind of cell phone one gets, whether old or new , inexpensive or classy, really depends on the ability to utilize the cell phone. If you have used a more lower end phone in texting and cruising the Internet, then you should not have an issue doing it at this time. For those that are on a budget, inexpensive pre-owned at&t refurbished Iphone cell phones or some other cellular phones are almost certainly the perfect option.

iPod to Computer Transfer Mac, transfer music/movies/TV shows/podcasts from iPod/iPhone to local computer on Mac

Mac iPod to Computer Transfer is a leading Mac iPod transfer software for Mac users to transfer music and video between iPod and Mac, iPod and iTunes. Backup all your music and videos to PC and iTunes in a couple of clicks. If you own more than one iPods, this Mac iPod transfer software can simultaneously manage all the iPods in the same interface, you may transfer files among these iPods.

iTunes style interface, main function button design, and drag-and-drop supporting make this Mac iPod transfer so easy to use. You can delete, create or edit a playlist in an iPod/iPhone. In addition, Mac iPod to Computer Transfer offers a management panel to help you manage your iPod/iPhone as a portable hard disk.

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Step 1: Download, install and run iPod to Computer Transfer for Mac Connect your iPod/iPhone to your mac computer via USB cable. After done, the iPod/iPhone icon and its library and playlists will appear in the Device list.

Step 2: Open export files Open the library/playlist that you want to export files, and then check the file(s) you want to export in the file list.

Step 3: Load your export files from your ipod/iphone Click the "Backup to local" button to start exporting files.

Tip: When iPod to Computer Transfer Mac is started, it will modify the automatic synchronization of music/video to manual synchronization between iPod and iTunes.

Sony Ericsson XPERIA X2

General
2G Network GSM 850 / 900 / 1800 / 1900
3G Network HSDPA 900 / 1900 / 2100 HSDPA 850 / 1900 / 2100 - XPERIA X2a
Announced 2009, September
Status Coming soon. Exp. release 2009, 4Q
Size
Dimensions 110 x 54 x 16 mm
Weight 155 g
Display
Type TFT resistive touchscreen, 65K colors
Size 800 x 480 pixels, 3.2 inches - Full QWERTY keyboard
- Optical trackpad
- XPERIA panels user interface
- Accelerometer sensor
Sound
Alert types Vibration; Downloadable polyphonic, MP3 ringtones, composer
Speakerphone Yes, with stereo speakers - 3.5 mm audio jack
Memory
Phonebook Practically unlimited entries and fields, Photocall
Call records Practically unlimited
Internal 110 MB storage, 256 MB RAM, 512 MB ROM
Card slot microSD (TransFlash) up to 16GB
Data
GPRS Class 10 (4+1/3+2 slots), 32 - 48 kbps
HSCSD Yes
EDGE Class 10, 236.8 kbps
3G HSDPA, 7.2 Mbps; HSUPA, 2 Mbps
WLAN Wi-Fi 802.11b/g, DLNA
Bluetooth Yes, v2.1 with A2DP
Infrared port No
USB Yes, v2.0 microUSB
Camera
Primary 8 MP, 3264x2448 pixels, autofocus, LED flash
Features Touch focus, geo-tagging, face detection, image stabilizer, smart contrast
Video Yes, WVGA@30fps
Secondary Yes
Features
OS Microsoft Windows Mobile 6.5 Professional
CPU Qualcomm MSM 7200 528 MHz processor
Messaging SMS (threaded view), MMS, Email, Push email, IM
Browser WAP 2.0/HTML (IE), RSS feeds
Radio No
Games Yes, incl. motion-based + downloadable
Colors Elegant Black, Modern Silver
GPS Yes, with A-GPS support
Java Yes, MIDP 2.1 - MP3/WAV/eAAC+/WMA player
- MP4/Xvid/WMV9/H.263/H.264 player
- TV Out
- YouTube application
- Pocket Office (Word, Excel, PowerPoint, OneNote, PDF viewer)
- Picture editor/blogging
- Organizer
- Voice memo/dial
- T9
Battery
Standard battery, Li-Po 1500 mAh (BST-41)
Stand-by Up to 500 h (2G) / Up to 640 h (3G)
Talk time Up to 10 h (2G) / Up to 6 h (3G)
Music play Up to 20 h

Motorola DEXT MB220

General

2G Network GSM 850 / 900 / 1800 / 1900

3G Network HSDPA 1700 / 2100 / 900

Announced 2009, September

Status Coming soon. Exp. release 2009, October

Size

Dimensions 114 x 58 x 15.6 mm

Weight 163 g

Display

Type TFT capacitive touchscreen, 256K colors

Size 320 x 480 pixels, 3.1 inches - Accelerometer sensor
- Proximity sensor for auto turn-off
- Full QWERTY keyboard with 5-way navigation key
- MOTOBLUR UI with Live Widgets

Sound

Alert types Vibration; Downloadable polyphonic, MP3, AAC ringtones

Speakerphone Yes - 3.5 mm audio jack

Memory

Phonebook Practically unlimited entries and fields, Photo call

Call records Practically unlimited

Internal 1 GB storage, 256MB RAM, 512MB ROM

Card slot microSD (TransFlash), up to 32GB, 2GB included

Data

GPRS Class 12 (4+1/3+2/2+3/1+4 slots), 32 - 48 kbps

HSCSD Yes

EDGE Class 12

3G HSDPA, 7.2 Mbps

WLAN Wi-Fi 802.11 b/g

Bluetooth Yes, v2.1 with A2DP

Infrared port No

USB Yes, microUSB v2.0

Camera

Primary 5 MP, 2592 x 1944 pixels, autofocus

Features Geo-tagging

Video Yes, HVGA@24fps (MP4)

Secondary No

Features

OS Android OS, v1.5 (Cupcake)

CPU Qualcomm MSM7201A 528 MHz processor

Messaging SMS, MMS, Email

Browser HTML

Radio No

Games Yes

Colors Midnight Titanium, Winter White

GPS Yes, with A-GPS support

Java - Noise cancellation with dedicated microphone
- Digital compass
- Google Maps with Street View
- MP3/eAAC+/WAV/WMA9 player
- MP4/H.263/H.264/WMV9 player
- Organizer
- Document viewer
- Shazam
- iMeem Mobile
- Voice memo
- T9

Battery

Standard battery, Li-Ion 1420 mAh

Stand-by Up to 320 h

Talk time Up to 6 h

How to activate video calls in Nokia 5800 XpressMusic

1. From the main standby screen, press the white menu button.
2. Select Settings.
3. Select Calling.
4. Select Call.
5. Select Own Video In Received Call, and set it to Show Automatically.
6. Press the red button to get back to the standby screen.

New Nokia phone 5530 XpressMusic Specifications

Dimensions: 104 x 49 x 13 mm

Weight:107 g

Main Display: TFT touchscreen, 16M colours
360 x 640 pixels, 2.9 inches

Digital Camera: 3.2 Megapixel Camera
Autofocus
Carl Zeiss Optics
LED Flash
2048 x 1536 pixels

Memory:70MB internal memory
MicroSD (TransFlash) up to 16GB

Features: Handwriting recognition
Accelerometer
GPRS
Quad band
Wi-Fi
WAP 2.0 / XHTML
Video capture
MMS
E-mail
MP3 Music Player
MP3 ringtones
TV output
Symbian OS v9.4, Series 60 rel. 5
Java MIDP 2.0
FM radio with RDS